Game

My character is stuck in certain terrain. What should I do?

I want to change the control method.

I want to know more about Offline Mode

What is the difference between Power Saving Mode and Offline Mode?

Offline Mode is not working.

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Install/Run

DRIMAGE Launcher installation is not working.

I want to know how to use the DRIMAGE SYNC App.

I am having issues with the DRIMAGE SYNC app, what do I do?

The Game won't start

The game closes unexpectedly.

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Bug/Error

I entered a town, but no players or NPCs are visible.

Reporting Bugs or Errors encountered during Gameplay

Suggestions

I have suggestions for the game. How can I submit them?

Reports

I found a user suspected of using unauthorized programs.

Account

My account/character is missing after login.

I forgot my account details.

My Google or Apple ID has been deleted/disabled.

I want to change my linked accounts

I want to cancel the account deletion process

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Billing

I received an error while finalizing my purchase

I have not received my purchased Diamonds.

I want to refund a product purchased from the Shop.

I want a refund for my Diamonds

I did not receive my purchase

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Item Recovery

The Mail disappeared before I could claim the items on it.

I want an Item recovered

Event

How do I redeem coupons?

I used a coupon, but it wasn’t delivered by mail.

It says the coupon has already been redeemed.

It says the coupon is invalid/expired.

Others

I can’t log in to the official website.

Where can I contact the Customer Center directly?

Security

What are the benefits of using OTPs to secure my account?

What are the ways to secure my account?

System

I want to switch from full screen to windowed mode.

I want to reduce screen shaking.

I want to change the camera mode.