If you're having issues using the DRIMAGE SYNC app, please check if the following requirements are met:

1. Please confirm that both DRIMAGE Sync and the Launcher are logged in with the same account.
2. Please confirm that the game running in the Launcher has Remote Allow set to ‘On’.

If all conditions are met but errors continue to occur repeatedly, please contact the Customer Center.

■ Devices unable to run DRIMAGE Sync
 - Samsung Galaxy S21