I received an error while finalizing my purchase
If an error occurs during product payment, please check the following:1.) Verify the limit or balance of your payment method.2.) Ensure that your network connection is stable.3.) Be aware that errors may occur if you attempt to purchase the same product multiple times.If the issue persists after checking the above, or if a specific error message or code appears and the payment does not go through, please submit an inquiry to the Customer Center with detailed information and include a related scr
My account/character is missing after login.
Architect can be played using DRIMAGE, Google, or Apple linked accounts.Please double‑check that the account you are currently logged into is the same one you previously used.On the login screen, press [Change Server] to confirm that you are connecting to the correct server.If you have completed all of the above steps and still cannot find your account or character, please visit the Customer Center for accurate assistance.
I entered a town, but no players or NPCs are visible.
Could it be that you entered a Quest World?If you repeatedly moved to a town or performed certain actions while inside a Quest World without progressing the quest, the Quest World state may remain active.■ What is a Quest World?- A world created specifically for quest progression, optimized for achieving objectives.In this case, please press the door‑shaped icon at the top left to exit, or completely close and restart the game.
My character is stuck in certain terrain. What should I do?
If your character becomes trapped in terrain for unknown reasons, there are two ways to resolve it:1.) Use a Warp Scroll item from your inventory to instantly teleport to the nearest Warp Anchor.2.) Click the [Emergency Exit] icon at the bottom of [Settings] > [Camera] to escape from the current location.If the issue is not resolved through the above methods, please contact Customer Support through the path provided below.※ After using Emergency Exit, it cannot be reused for 10 minutes, and any
DRIMAGE Launcher installation is not working.
The following cases may prevent the launcher from being installed:1.) If the DRIMAGE Launcher installation file is not valid: Please delete the downloaded file and try reinstalling via [link].2.) If you cannot access the launcher download page: Please check if you accessed through the correct [link]. If the page does not open properly, delete cookies and site data from your browser, then try reconnecting through the link.If installation still can't proceed after trying the methods above, please
My account has been restricted
To provide a safe and stable gaming environment, Architect takes action whenever behavior that violates the operating policy is detected.If your account access has been restricted and you need confirmation, please submit an inquiry to the Customer Center so we can verify the details.※ For accurate responses, please ensure you are logged in to your account when submitting the inquiry.
My account/character is missing after login.
Architect can be played using DRIMAGE, Google, or Apple linked accounts.Please double‑check that the account you are currently logged into is the same one you previously used.On the login screen, press [Change Server] to confirm that you are connecting to the correct server.If you have completed all of the above steps and still cannot find your account or character, please visit the Customer Center for accurate assistance.
I received an error while finalizing my purchase
If an error occurs during product payment, please check the following:1.) Verify the limit or balance of your payment method.2.) Ensure that your network connection is stable.3.) Be aware that errors may occur if you attempt to purchase the same product multiple times.If the issue persists after checking the above, or if a specific error message or code appears and the payment does not go through, please submit an inquiry to the Customer Center with detailed information and include a related scr
My account was restricted after a refund
If you processed a refund directly through your platform or payment method instead of through the Customer Center, your account access may be restricted.To lift this restriction, please submit an inquiry to the Customer Center.■ How to submit an inquiry to the Customer Center1.) Official website > Customer Support2.) Select 1:1 Inquiry3.) Select the identity verification category4.) Submit the inquiry including the details of the problem▶ Architect 1:1 Inquiry [Go]
I want to change my linked accounts
When signing up for Architect, you can use an email, Google, or Apple account, and you may later add other external accounts for linkage.However, once an external account has been linked, it cannot be changed to a different account.
