If an error occurs during product payment, please check the following:

1.) Verify the limit or balance of your payment method.
2.) Ensure that your network connection is stable.
3.) Be aware that errors may occur if you attempt to purchase the same product multiple times.

If the issue persists after checking the above, or if a specific error message or code appears and the payment does not go through, please submit an inquiry to the Customer Center with detailed information and include a related screenshot.

■ How to submit an inquiry to the Customer Center
1.) Official website > Customer Support
2.) Select 1:1 Inquiry
3.) Select the identity verification category
4.) Submit the inquiry including the details of the problem

▶ Architect 1:1 Inquiry [Go]