All purchased products, except those applied immediately, are sent to your [Mailbox] after purchase.

However, if the network environment is unstable at the time of payment or if the payment information from the store is not transmitted correctly, delivery of the product may be delayed.

In this case, please reboot your mobile device and completely close the Architect app from the task manager before relaunching it to check whether the product has been delivered.

If the product still does not appear after these steps, please submit a [1:1 Inquiry] with detailed information.

※ When submitting an inquiry, select the appropriate category under [Payment] that matches the store you used for purchase to receive detailed support.
※ Be sure to include the payment order number. (For iOS, attach a screenshot of your purchase history showing the payment date, product name, and order number.)
※ For instructions on how to check your payment order number, please see the FAQ: [Where can I check my payment history (Order ID)?].