If you processed a refund directly through your platform or payment method instead of through the Customer Center, your account access may be restricted.

To lift this restriction, please submit an inquiry to the Customer Center.

■ How to submit an inquiry to the Customer Center
1.) Official website > Customer Support
2.) Select 1:1 Inquiry
3.) Select the identity verification category
4.) Submit the inquiry including the details of the problem

▶ Architect 1:1 Inquiry [Go]